Islena Airlines Delayed Baggage Compensation

In short, you have the legal right to claim compensation from Islena Airlines if your checked-in luggage is delayed, lost or damaged.

You have the legal right to claim compensation from Islena Airlines if your checked-in luggage is delayed, lost or damaged.

If your luggage is delayed, goes missing or gets damaged on a Islena Airlines flight, what sort of compensation are you entitled to? The Montreal Convention & Warsaw Convention makes airlines responsible for the bags they allow you to check in, although their liability is limited to around €1000 per passenger.

What to do when your Islena Airlines flight baggage is delayed?

Take action immediately! If you’re still at the airport, go to a Islena Airlines representative. Ask for the Property Irregularity Report and let the representative of the Islena Airlines check the ‘World tracer’. The Property Irregularity Report is a declaration form that needs to be submitted within five days. Through the ‘World tracer’ it’s possible for crew to check where your baggage is and where it was lost.

If your baggage was delayed, you automatically are entitled to compensation for necessary goods like toiletries and clothes. It will be stated in the terms and conditions of Islena Airlines how exactly the airline calculates the amount of the compensation.

Is your baggage lost? It was determined during the Montreal Convention and the Warsaw Convention how much the airline has to compensate you (per kilo) for the lost baggage. This will be a maximum of about EUR 1000. This is calculated per day in SDR, a currency that is based on several international currencies

But take note: Islena Airlines is not responsible for the loss of money, jewellery, silver, business documents, samples, electronic equipment or other highly valuable products.

Has your baggage still not been found after three days? Fill in a Baggage Inventory List. This form needs to be in the possession of Islena Airlines within 21 days after your date of arrival.