Flight delays and cancellations
British Airways, its auxiliaries and franchisees try to work to their distributed timetables. There are events nonetheless, where it is unrealistic to do as such and a flight might be postponed or wiped out. This notice advises you of your rights under EC Regulation No 261/2004 ought to this happen; it doesn’t give you any extra contractual rights. This law is pertinent to all travelers leaving from an air terminal inside of the EU and to all travelers going into an EU Member State on an EU transporter unless they have gotten help with the nation of flight. It is the working transporter’s obligation to meet these necessities. This notice additionally discloses how to case remuneration or a discount or repayment under this law in appreciation of a flight worked by British Airways Plc or a British Airways franchisee working BA flights in or into Europe.
Your rights to compensation
Remuneration can be asserted where you are either:
1) Delayed at your last destination by over three hours and that postpone emerges from causes inside of the bearer’s control (as opposed to uncommon circumstances which couldn’t have been dodged by every single sensible measure).
Alternately:
2) Informed of a cancelation under fourteen days before the arranged takeoff date that emerges from causes inside of the bearer’s control (instead of exceptional circumstances which couldn’t have been maintained a strategic distance from by every single sensible measure), unless you are offered a re-course which permits flight and landing in your last destination inside of the accompanying times:
•If you are educated of the cancelation somewhere around thirteen and seven days before the planned time of flight and are offered re-steering, permitting you to withdraw close to two hours before the booked time of takeoff and to achieve your last destination under four hours after the booked time of entry; or
•If you are educated of the cancelation under seven days before the planned time of takeoff and are offered re-steering, permitting you to leave close to one hour before the booked time of flight and to achieve your last destination under two hours after the planned time of landing.
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ANNOUNCEMENT: ONLY FOR UK CUSTOMERS!! If you’ve flown within the last 6 years and your flight was disrupted (delayed, cancelled, denied boarding), then you may be entitled to receive up to £600 per passenger in compensation.
Click here for more information.
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The levels of remuneration are indicated as takes after:
•EUR 250 for flights of 1500 km or less
•EUR 400 for flights inside of the EU of more than 1500 km and for every single other flight somewhere around 1500km and 3500 km
•EUR 600 for every single other flight.
Pay is diminished by half if any re-directing offered to your last destination results in a planned entry time which does not surpass the booked landing time of the first flight by:
•Two hours for flights of 1500 km or less
•Three hours for all flights inside of the EU of more than 1500 km and for every single other flight somewhere around 1500km and 3500 km
•Four hours for every single other flight.
If you don’t mind take note of that travelers are not qualified for remuneration on the off chance that they have been educated of a cancelation fourteen days or more before the arranged takeoff date. Travelers will be educated of cancelations by means of the contact points of interest given to the working bearer with the booking by the traveler, the buyer of the ticket or the travel specialists.
How to claim compensation?
To make a case for remuneration (barring flights worked by SUN-AIR, BA8200-8299) please contact British Airways Customer Relations by means of the online structure. If you don’t mind recollect that the individual making the case must be one of the travelers. Online claim form is here.
On the other hand, you can compose claim letter to:
English Airways Customer Relations, EU Compensation Claims
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
