Hi,
I have been one of the unlucky few whose EasyJet flight was cancelled. We were scheduled to depart today (24 Dec) at 07:50 from London Stansted (STN) to Asturias (OVD). Check-in opened at 04:50 AM. We woke up at 3:30 AM, checked the EasyJet Website at 03:40 AM and there was no mention of the flight being cancelled (just 4 flights were on the list of cancellations, and ours was not one of them). We took the first Stansted Express (04:40 AM), and upon arrival at Stansted at 5:20 AM we were shocked to see that our flight had been cancelled without any prior notice (the weather wasn’t that bad, and most other airlines/flights did not seem to have cancellations).
Besides having to miss Christmas with our family, we incurred in various additional unexpected costs. We understand EasyJet offers a ‘refund’ but the FAQ on their site is not quite clear as to what this encompasses. Thus I am posting this message for any advice, hints, tips, that might be useful for me and any other EasyJet passengers who have been through the same ordeal these past few days.
Our story: after scrambling (at 6 AM on various slow Internet connections at Stansted) to find another way to get to northern Spain, we managed to book a flight through Vueling from London Heathrow to Bilbao, tomorrow (Friday 25) at 17:35, arriving 20:25. Bilbao is more than 230 kilometers away from our original destination but only EasyJet goes to Oviedo and there were no flights available till December 30; thus to get to our destination in Asturias, we had to book a taxi (there are no trains or buses).
So we are spending:
- Taxi to Heathrow (no public transportation available tomorrow): 36 GBP
- Flight to Bilbao: 195 EUR (total for 2 people)
- Taxi to destination: 250 EUR
TOTAL rescheduled trip cost: 435 GBP.
And today we incurred on these unnecessary costs:
- 4:00 AM Taxi to Liverpool Street Station: 20 GBP (no receipt unfortunately)
- Stansted Express to Stansted (booked through EasyJet): 34.40 GBP (2 pax)
- BT Openzone 45-minute Voucher: 3.91 GBP (with invoice)
- Internet Access time at BAA Stansted: 5.00 GBP (with invoice)
- Coin-activated Internet access: 6 GBP (no receipt)
- Stansted Express back to London: 38 GBP
- Taxi back to flat: 15 GBP (with receipt)
TOTAL unnecessary costs: 122.31 GBP
Our original EasyJet flight booking had cost 319.96 GBP (not including the Stansted Express).
If we follow EasyJet’s on-line refund process, what are our rights? Should they just refund the 319.96 GBP from the flight? Are we entitled to any additional compensation for incurred costs (i.e. Stansted Express back to London, taxi back to the flat)? What about any costs regarding the rescheduled trip to get to our original destination?
Thanks you all for your time!
