What to do if your EasyJet flight is cancelled or delayed?
My flight has been delayed by way of much less than 3 hours
we are very sorry that you have experienced a postpone whilst travelling with us, we continually do our first-class to minimise disruption.
if your flight has been not on time less than 3 hours we are able to preserve you updated through our Flight Tracker app. On shorter flights (in case your delay is extra than two hours) we may be capable of offer refreshment vouchers for use within the terminal. Please test with our team at the ground.
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My flight has been delayed by way of greater than three hours (but less than 5 hours)
yet again we are very sorry that you have skilled a postpone even as journeying with us.
in case your flight has been not on time by three hours (or extra) you are entitled to refreshment vouchers, please see our customer group in the airport. this can allow you to shop for some refreshments while you wait. you can test for updates the use of our Flight Tracker app. we will additionally preserve you updated by using sending you text messages approximately your flight.
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My flight has been delayed through more than 5 hours
we’re very sorry which you have skilled a put off whilst travelling with us. We continually do our best to minimise disruption.
What am I entitled to inside the airport?
in case your flight has been not on time by way of 5 hours (or more), you are entitled to refreshment vouchers. Our easyJet floor personnel will distribute vouchers at the airport.
What if I no longer need to fly?
you could alternate/circulate on to some other easyJet flight freed from rate. if you want to do that, please see our the way to trade a flight web page and rebook.
if you not need to fly in any respect, and would love to be refunded, please see our cancellation page on the way to get money back and we are able to refund the price of your flight.
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My flight has been delayed overnight
if you need resort accommodation, we can do our first-rate to provide this for you. Please make contact with our easyJet ground staff within the airport and they’ll be able to make all of the essential preparations. we will additionally try and make sure that the inn can offer you with a meal in the evening and breakfast before your flight day after today.
If we’re unable to discover resort rooms for you, then please attempt to locate your personal lodging, and we’re going to refund the fee of a reasonably priced room, nighttime meal and breakfast.
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My flight has been cancelled
within the unfortunate occasion that your flight has been cancelled, there are three alternatives available to you:
you may change/move onto any other easyJet flight freed from rate. in case you want to do that, please see our how to alternate a flight web page to rebook.
in case you now not want to travel, and would love to be refunded, please go to our how to get a refund web page and we’ll refund the cost of your flight.
you may re-direction to your destination on another provider beneath similar situations.
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What are my rights in the event of a cancellation or delay?
